Frequently Asked Questions
Everything you need to know about your POCKET GAMES experience.
What is the standard shipping time for my order?
We offer expedited shipping on all electronic devices. Orders typically arrive within 3-5 business days for domestic shipping, and tracking information is provided via email immediately upon dispatch.
Do you provide a warranty on gaming consoles and accessories?
Yes, all hardware sold by POCKET GAMES comes with a standard 12-month manufacturer warranty. This covers any technical defects or hardware failures under normal usage conditions.
What is your return policy for electronics?
We offer a 30-day return window. Items must be returned in their original packaging with all cables, manuals, and accessories included. Please note that opened software or digital download codes are non-refundable.
Are the devices sold on POCKET GAMES brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all products on our store are 100% brand new and factory sealed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible purchases.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.